Support · Help centre

Help

Resolve a specific workflow issue, understand what a tool stores or references, and get back to the working page without searching through unrelated documentation.

Find the issue

What are you trying to resolve?

Start with the tool or behaviour that is blocking you. The help centre separates sector-tool guidance from questions about saved state, source references and operating boundaries.

Search Help

Find help faster.

Search the tool, workflow, draft behaviour or source-control question that is blocking you.

6 help topics shown

Less searching. More clarity.

Find a useful next step.

01 · UnderstandAsk a better question.

Learn how to bring sources and context into Nova.

02 · CalculateKnow what the number means.

Work with inputs, units and model assumptions.

03 · VerifyCompare with purpose.

Bring the expected record and observed evidence together.

Sector tools
Work with the local operating context rather than a generic template.

Workflow help
Resolve the immediate issue, then return to the working surface.

Source control
Keep approved references and operating boundaries visible.

Sector tool help

Working with sector planners

Understand the inputs, local values, safety boundaries and supervisor controls built into each workflow.

Healthcare · 01

CareClean Planner

Healthcare planner inputs, SOP references, drafts and execution boundaries.

Education · 02

CampusClean Planner

Education room plans, campus standards, notes and local drafts.

Hospitality · 03

RoomFlow

Hospitality workload inputs, property-defined room credits and supervisor review.

Industrial · 04

ShiftHouse

Industrial shift tasks, work instructions, coordination requirements and handover.

Working state & sources

Drafts, references and document control

Know what stays in the browser, what is not synced, and how a source reference differs from source validation.

Local state · 01

Saved drafts

Understand local browser saving, restoration, reset behaviour and what is not synced.

Source control · 02

Sources & SOP references

Use controlled source identifiers without confusing a reference with document validation.

01

Reproduce

Identify the page, tool and input state that produced the issue.

02

Check

Compare the behaviour with the relevant guide or controlled source.

03

Return

Once resolved, go back to the working surface rather than staying in documentation.

Support strategy

Use the shortest path to a reliable answer.

Help content should resolve the immediate workflow question while keeping local rules and controlled sources visible.

01

Name the blocked task

02

Check the relevant article

03

Return to the workflow